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What is Vapour’s Replenishment Service?

It’s the most convenient way to enjoy your favorite Vapour products and never run out. Choose to receive products
in our SKINCARE and FACE categories every 30, 45 or 60 days. We process payment and shipping at the interval
you select. Easy to use and customizable, you can make changes online any time in the “Manage Replenishment”
section of the My Account page. Plus with each replenishment order you’ll receive 10% off and complimentary
shipping on any order over $75.


You Are in Control

You always have complete control over your Replenishment orders. You can change your order up to 24 hours before
the next scheduled ship date, and you can cancel the service at any time. Ten days before the next scheduled ship date
we will send you a reminder email. You have the opportunity to modify your delivery frequency, next order date or quantity.
Make these changes in the “Manage Replenishment” section of the My Account page. 

How do I Join?

It’s easy. While shopping on a Product page or Quick View window simply select the Replenishment Service option instead of
One-time Delivery. Then choose your preferred shipping frequency: 30, 45 or 60 days. Enter your payment and shipping
information during checkout, and we’ll do the rest! You are signed up.

Then What?

Once your first Replenishment Service order is processed, “Manage Replenishment” will appear as on option on the
My Account page. Here you can see your order history, manage your future orders, items and account information.
The My Account page can be accessed through clicking the person icon on the top right corner of any page, or through
links in the footer of any page.

Ten days prior to each Replenishment Service shipment, we will send you an email reminder. Additional emails regarding
your Replenishment Service account may include order confirmations, notifications of discontinued items or subscription cancellation.

What Products are Part of the Replenishment Service?

Currently our SKINCARE and FACE categories are part of the Replenishment Service. This includes Clarity, Essence, Rescue,
Replenish and Visionary in full-size bottles, Atmosphere Foundation in both Luminous and Soft Focus formulas, Stratus Instant
Skin Perfector in both Luminous and Soft Focus formulas, and Illusionist Concealer.

Safe and Secure

Your payment information is kept securely on file. We’ll only access your card when your Replenishment order is placed
and your products are queued for shipping. You will receive a confirmation email when this happens. We will fill your
Replenishment Service orders according to your selected frequency, and you will only be billed on the day the order is shipped.


Making Changes

Our Replenishment Service is easy to manage. Visit “Manage Replenishment” located on the 'My Account' page. You will find
an order history grid. For any pending orders you will see options to Cancel or Edit in the far right-hand column.
Please allow up to 24 hours for modifications or cancellations to be processed.

Clicking Cancel will open a dialog box confirming the Replenishment product.
You may choose to write about why you want to cancel Replenishment Service for this product.
Click “submit.”

Clicking Edit will open a dialog box confirming the Replenishment product.
You may choose to change the next shipping date, selecting an alternate day from the calendar dropdown.
You may choose to change the shipping frequency, i.e. from 30 days to 45 days, etc.

Above the grid there are two links.
Click “Modify Shipping Details” to alter the order’s destination.
Click “Modify Payment Details” to use a different payment method..

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