WHEN WILL MY ORDER ARRIVE?
Orders typically take 1–3 business days to process, fulfill and ship, depending on the volume of orders being processed.
Domestic delivery can take anywhere between 3–5 business days, depending on your location. International delivery can
take anywhere from 10–20 business days, depending on your location. If your order has not arrived by the estimated
delivery date, please email us at firstname.lastname@example.org.
IS EXPEDITED SHIPPING AVAILABLE?
Not at this time.
WHAT IS VAPOUR'S RETURN POLICY?
We encourage everyone to try our products risk-free for 30 days. If you are not satisfied with your purchases from
vapourbeauty.com you may return them within 30 days of your order date, for a full refund or exchange.
The original shipping fee is not refundable. You are responsible for shipping costs on returns/exchanges. We encourage
you to ship using a method that will allow you to track your package. Please include a copy of your invoice or your
order number along with any items you wish to return to the address below:
Vapour Organic Beauty
PO Box 99
Taos NM 87571
All returns are processed within 24 hours of being received. Please allow up to 3 business days for the credit to post
to your bank statement.
Please note that Vapour's return policy does not apply to samples, limited time offers and special promotions.
Individual products purchased within a kit or collections are not eligible for individual credit.
I AM HAVING TROUBLE LOGGING IN TO MY CUSTOMER ACCOUNT.
I CANNOT CHECK OUT AS A GUEST.
HOW CAN I PLACE MY ORDER?
If you have ordered from our website in the past you will need to log into your automatically generated customer account.
If you have never received instructions on how to set up a password for your account please email us at email@example.com
and we will be happy to manually set it up for you. We do not offer a permanent "guest checkout" option. Our system requires
a valid e-mail address and a password associated with each customer to maintain a purchase history.
Without this function we would not be able to issue refunds and exchanges. User accounts are essential to provide our customers
with the highest level of customer care. We recommend that you record your login and password information in a secure location.
I LIVE OUTSIDE OF THE U.S. CAN I PURCHASE PRODUCTS ON VAPOURBEAUTY.COM?
Yes. We do offer shipping to most countries for a flat rate of $23.95 USD, not including any duties or taxes incurred at customs.
Our average international shipping time is 10–20 business days, depending on your location. To avoid international duties and
VAT taxes, we also have retailers in Canada, Australia and the UK.
Email us at firstname.lastname@example.org for contact and location information.
I ORDERED A SAMPLE KIT. WHERE CAN I FIND MY $10 OFF DISCOUNT CODE?
Promo codes are automatically emailed within 24 hours after your order has been confirmed. To receive promo codes
via email you must allow Vapour to send you promotional email. You can do this by logging into your Vapour Beauty
account settings or opting to receive Vapour promotional emails when placing an order. Promo code emails may be
flagged as spam. To ensure delivery, please add email@example.com to your list of trusted contacts. If you are
unable to locate your promo code email we will be happy to re-send it.
HOW CAN I FIND OUT ABOUT NEW SHADES, PRODUCTS AND SPECIAL OFFERS?
Sign up for our VIP newsletter to be one of the first to know when we are offering sales or promotions, and when we
release new products. You can also check our Facebook, Instagram, Twitter and Pinterest pages for updates, makeup tips,
special offers and more.
WHERE ELSE CAN I BUY VAPOUR PRODUCTS?
Vapour Organic Beauty products can be purchased online through www.vapourbeauty.com and a select number of
specialty boutiques. Check our Retailers page or email us at firstname.lastname@example.org to see if there is a retailer near you.
DON'T SEE YOUR QUESTIONS HERE?
Please email us at email@example.com.
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