Vapour's commitment to purity and performance extend into our return policy.
We are proud of our products and want to you feel satisfied.
Please note that Vapour's return policy does NOT apply to samples, limited time offers and special promotions. Individual products purchased within a kit or collections are not eligible for individual credit.
Our 30-Day Risk-Free Guarantee grants you time to experience the effects of using Vapour, and applies to purchases made at vapourbeauty.com.
Purchases up to $300 are eligible for a full refund or exchange within 30 days from the date of purchase.
Purchases over $300 are eligible for a 60% refund or exchange within 30 days from the date of purchase.
Purchases made at a Vapour retailer need to be returned to that retail location and may not be returned to vapourbeauty.com.
Vapour's return policy does NOT apply to:
Artist Eye Palettes and Artist Multi-Use Palettes
Sample kits, travel-size product, special promotions
limited time offers or discounted items
Individual products purchased within a kit or collection
We encourage you to ship using a method that will allow you to track your package. The original shipping fee is non-refundable.
You are responsible for shipping expenses on returns.
Please include a copy of your invoice or order number along with any items you wish to return.
If you are exchanging product, please include the name and shade of the product you wish to receive.
Send your returns/exchanges to:
Vapour Organic Beauty
PO Box 99
Taos NM 87571
All returns/exchanges are processed within 3 business days of being received.
Please allow an additional 3 business days for the credit to post to your account.
Vapour Organic Beauty reserves the sole right to determine whether items qualify for return, credit or refund.
Only products purchased directly from vapourbeauty.com are eligible for consideration.
Products which are not eligible for return will not be returned to sender and will not be eligible for credit.
In the event of any perceived abuse(s) of Vapour Organic Beauty’s Risk-Free Guarantee, determined at the sole discretion of Vapour Organic Beauty, a refund or exchange may not be honored.